Privacy Policy

1. Introduction

Aroon Dial ("we", "us", "our") operates a watch repair and restoration workshop at 64 Yaowarat Road, Samphanthawong, Bangkok 10100, Thailand. This policy explains how we collect and handle personal information provided through our website or during the course of a repair or enquiry.

We take the handling of personal information seriously and aim to be straightforward about what we collect, why we collect it, and what we do with it. If you have any questions about this policy, please contact us at [email protected].

2. Information We Collect

When you contact us through our website enquiry form, we collect the information you submit: your name, email address, and optionally a phone number and message. If you bring a watch to our workshop, we may record contact details and repair information in our workshop records.

Our website may use cookies and analytics tools to understand how visitors use the site. Please refer to our Cookie Policy for details.

Legal Basis for Processing

• Contract: When you ask us to carry out repair work, we process your contact and repair details to fulfil that service.
• Legitimate interest: We may retain records of completed work for reasonable quality and warranty purposes.
• Consent: For non-essential cookies and analytics, we rely on your consent given via the cookie banner.

Retention Periods

Workshop records and contact information related to repairs are retained for up to 3 years after the last contact, after which they are deleted. Website enquiry data not resulting in a repair is retained for up to 12 months.

3. How We Use Your Information

We use the information you provide to respond to your enquiry, carry out repair or restoration work, contact you about the progress of your watch, and provide the service warranty on our work.

We do not use your personal information for marketing communications unless you have separately asked us to keep you informed. We do not sell, rent, or otherwise share your personal information with third parties for their own marketing purposes.

We may share limited information with third-party service providers where necessary to operate our website (such as hosting or analytics providers), provided those parties handle data appropriately and only for the purposes we specify.

4. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for data in transit. Workshop records are held securely and access is limited to the people who need it.

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required under applicable Thai personal data protection law (PDPA B.E. 2562).

5. Cookies

Our website uses essential cookies required for basic functionality, and optional analytics and preference cookies if you consent to them. You can review and manage your cookie preferences at any time via our Cookie Policy page.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data held by us:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to any legal retention obligations.
• Portability: Request your data in a structured, machine-readable format where technically feasible.
• Objection: Object to processing based on legitimate interest.
• Withdrawal of consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Personal Data Protection Committee (PDPC) in Thailand.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

8. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal information from persons under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top. Significant changes will be noted clearly. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact

For any questions about this privacy policy or your personal data: